It's about time You knew what's happening with Your customers
No troublesome software files to install, but one simple link, placed in the footer of your email, IM tool or your helpdesk system.
From the moment you add the link, you start collecting feedback. Your clients can review your performance on the spot, and point out areas for improvement.
Customizing your feedback page is very intuitive, and you can make your page as appealing as you would like.
Changing items such as messaging, fonts, backgrounds and logos, is all very straightforward.
Log in to your personal Spridz.com account and gain insight into your organization’s strengths and weaknesses.
You will have a dashboard view of all your client satisfaction scores. The data is collected and updated automatically. Build and monitor use cases, and watch your scores soar!
Managers have access to individual employees scores. Which team members excel, and which ones show areas for improvement?
Turn your teams into units that learn from one another, and that collectively aim to bring out the best in each individual.
Everything starts with better communication
Unless you have 100% customer satisfaction...you must improve
Our reports are not just easy to use and interpret on your computer screen. Our reports can also be printed very easily, and are just as user-friendly in paper format during meetings.
Maintain control over your team. Motivate team members and encourage internal competition. Challenge individuals to improve their scores month to month, and establish team goals.
Be engaged with your customers. Who are your most satisfied customers and who is far from satisfied? Based on the comments gathered, you are able to act swiftly to improve your customer service.
Design your comments page to reflect your organization’s style. We’ve made it easy to adhere to your corporate style guide, so you can provide a seamless experience for your customers.
Get all the important data you need to improve your team performance. Easy tracking, visualize and measure your customer happiness.
Spridz believes in simplicity. We only show you the data you need, in neatly designed reports. Data visualization is our priority, and we avoid displaying any irrelevant information. Less is more!